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    Contact information


    Customer Service - Home 
    Monday - Friday 7 a.m. to 7 p.m. EST

    844.378.6352

    Customer Service - Business
    Monday - Friday 7 a.m. to 7 p.m. EST

    800.653.5307 

    Hearing or Speech Impaired

    711 (TTY or TDD Relay Service)
    Report Energy Theft  800.777.9898 
    Report Copper Theft  800.777.9898 or 800.POWERON 
    Lakes & Recreation  800.829.5253 or 800.829.LAKE 
    Media Contacts  800.559.3853 
    Investor Relations  800.488.3853 
    Report Fraud and Scams 800.777.9898 
    Report an Environmental Concern  855.355.7042 

    Mailing addresses

    Payments:
    Duke Energy
    P.O. Box 70516
    Charlotte, NC 28272-0516

    General Correspondence:
    Duke Energy
    P.O. Box 1090
    Charlotte, NC 28201-1090

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